Please read through the FAQs below. It’s the quickest way to get the answers you need.
If you don’t find the answer to your question below, please contact us for assistance. We’ll respond to your question within 48 hours, on business days only. But please check below first. You can find the answers to most of your questions right here.
1. Do you accept orders from outside the United States?
Yes, we accept orders from anywhere in the world. Please note, however, that everything must be payable in U.S. Funds. If you pay with your credit card, it will automatically charge in U.S. Funds.
If you order by money order, it must be sent in U.S. Funds.
Sorry, but we do not accept personal checks from customers OUTSIDE of the United States.
2. I live outside the United States. How can I figure out how much it will cost me in my country’s currency, so I can determine whether or not the exchange rate is good at this time?
Simple. Use this nifty currency calculator, compliments of Bankrate: https://www.bankrate.com/calculators/investing/currencycalc.aspxrrcalc.html.
3. Do you accept Pay Pal for payments?
Yes for some products. It will be listed on the checkout screen as a choice under payment if available.
4. Your system won’t accept my credit card number. How come?
Be sure you’re not including any spaces or dashes in your credit card number. The system will not allow it.
5. Your system won’t accept my name and/or address. Why not?
Your name and billing address MUST match the name and billing address that appears on your credit card statement exactly, or the system will not accept it.
6. Why do you need an address if I order a Digital product?
In order to authorize your credit card, our system needs address verification. So, please be sure to always enter your full billing address.
7. When I go to your ordering page, I don’t see the secure padlock that is supposed to verify that this is a secure ordering process.
You will not see the secure lock UNTIL you get to the page where you enter your credit card information. That is the secure page, and you’ll see the padlock in the lower right-hand corner of your screen and/or to the left of the web address in the address bar at the top.
8. Will I receive a confirmation when I place my order online?
If you ordered online, you will receive an e-mail confirmation shortly after you place your order.
9. How long does it take to receive my order?
–Learning Events and Memberships
You will receive a confirmation email within minutes detailing the workshop registered including instructions if any.
–Services
You will receive a confirmation email within minutes detailing the specifics of how to access services purchased including instructions if any.
–Digital product orders
You will receive an e-mail detailing downloading instructions within minutes. You’ll then be able to download the product to your computer and begin using it immediately.
–Physical Product Orders
You will receive your package within 5-10 business days or if international 10-15 business days unless otherwise noted.
10. I’m not familiar with how you’re online ordering system works. Can you walk me through it step by step?
STEP 1: When you go to our ordering page, simply scroll down, find the item you wish to add to your shopping cart, and click the PURCHASE NOW OR REGISTER links.
If you’d like to continue shopping, go to STEP 2.
STEP 2: To continue shopping, click CONTINUE SHOPPING. You will then be asked if you’d like to continue shopping.
Continue using this process to add more items to your cart until you’re ready to check out.
STEP 3: When you’re finished shopping, verify that your items and item quantities are correct. Then click CHECK OUT.
STEP 4: You’ll now be prompted to proceed with payment and billing information.
STEP 5: Complete the order form. No PO Boxes for shipping address may be used. To order online, click Place Order Now at the bottom of the page. To order by phone or mail, print the order form and call (866) 934-2673. Or, mail your check to Effició, Inc. 210 Delburg Street, Davidson, NC 28036.
*****
For any technical support questions and general questions about your purchases, contact 866-934-CORE, or for faster service email support[at]efficioeducation.com.
*****
Ordering Instructions
1. To order by credit card safely online: Simply select the items you would like and click the links to purchase.
2. To order by credit card by fax or mail, or to order by check or money order by mail: Simply select the items you would like and click the links to purchase. You’ll then be able to print out your order form by fax or mail. **This method only applies to products only. Learning Events and Memberships must be paid online by credit card unless otherwise specified.
3. Delivery: Currently all products except for the CORE program are in digital format, downloading instructions will be e-mailed to you instantly once purchased. You can view details about product delivery and service delivery below.
4. Problem placing your order? If you don’t find your answer, submit your support question to support[at]efficioeducation.com.
Effició’s Credit Card Guarantee
Your credit card information is safe and secure when you shop at Effició’s online store. We guarantee it! Online credit card transactions are now safer and secure than offline transactions.
Due to the development of secure servers and state-of-the-art encryption technology, online credit card transactions are now one of the safest ways to purchase with your credit card.
When you consider how often you provide your credit card information to total strangers–in restaurants, department stores, over the phone, etc.,–the potential for misuse of that information is relatively high. With our online secure servers and encryption process, the protection and security of your credit card information are greatly increased.
In addition, to make your shopping experience with us worry-free, we back every purchase you make at our online store with our Credit Card Guarantee.
Here’s how it works:
1. When you place a credit card order at our online store, our credit card transaction provider encrypts all of your credit card payment information through a secure server. This state-of-the-art encryption process takes all of the personal information and converts it into separate packets of code that are then securely transmitted over the Internet. Your information is protected.
2. If you suspect a problem, follow the normal reporting procedures defined by your credit card provider and also contact us immediately. Most credit card companies cover all charges resulting from unauthorized use, but they may legally hold you liable for as much as $50.
3. If through no fault of your own, unauthorized charges appear on your statement as a direct result of providing your credit card information through Effició’s online store, we will cover the amount for which your bank holds you liable, up to a maximum of $50.
What does all of this mean? It means you can shop worry-free and be confident in the security and support behind your purchases at Effició’s online store.
Products
Digital Products:
Digital Products are available instantly as a download file via your computer in PDF, MS Office, and/or MP3 File formats. Shipping and taxes do not apply to our digital products. We package our digital products as Zip files since they can be large.
You can access the free software below in order to download our digital files:
WinZip for Windows (there are other zip utilities, your computer probably already has one installed)
Quick tips about downloading Effició products:
Each product is varied in file size, therefore, your download time will depend on your internet download speed, so be patient. Product file size ranges from 1.0 MB to 100 MB, they are full of comprehensive content! Some products are Word Templates that you can print out or fill in electronically. You will see gray boxes in the document, this is where you will fill in your information. Once printed you will not see the gray boxes. Sometimes downloads can get stuck depending on your system. If so, just cancel and start the process again. It should fix the problem.
Physical Products:
Physical products are printed pages and/or MP3 files packaged and shipped directly to your business or home. Shipping and taxes apply to any physical products unless otherwise indicated. Shipping time will be indicated for each product, the average is 5-10 business days. For international shipping, additional costs and time will apply.
Compliance:
For general questions about your purchases, contact 866-934-CORE.